The film begins with a remake of the opening sequence of Mister Rogers' Neighborhood. Fred Rogers shows his television audience a picture board with portraits of some of his friends, including King Friday and Mr. McFeely. He then introduces a new friend, Lloyd Vogel, whom he explains has been hurt, and is having a hard time forgiving the person who hurt him. Lloyd, a journalist for Esquire magazine known for his cynical writing, is reluctant to go to his sister Lorraine's third wedding because his estranged father Jerry will be there, but he attends with his wife Andrea, and their newborn son, Gavin. When Jerry makes an insensitive remark about Lloyd's deceased mother Lila (who he cheated on and abandoned when she was dying of cancer twenty years earlier), Lloyd becomes furious and punches his father, starting a chaotic fight in which another guest breaks his nose. Lloyd's editor, Ellen, assigns him to interview Rogers at WQED Studios in Pittsburgh for a 400-word article about heroes. Lloyd feels that the assignment is beneath him, but is informed that none of the other heroes were willing to talk to him due to his reputation. On meeting Lloyd, Rogers is dismissive of his fame and chiefly displays concern for Lloyd's nose injury. With coaxing, Lloyd admits some of the issues with his father, whose apology and attempt at reconciliation Lloyd has rebuffed. Rogers tells him his ways of dealing with anger, including striking the keys of a piano. As Lloyd shadows Rogers on a visit to New York, he goads him with various personal questions to expose Rogers' friendly persona as an act. Rogers dodges most of the questions, but kindly accepts Lloyd's suggestion that his sons may have had some difficulties growing up due to their father working so much. Using his puppets, he gently urges Lloyd to share his memories of childhood, prompting Lloyd to recall a stuffed animal rabbit he once owned. Lloyd ends the interview when Rogers starts asking about his father. Later, he returns home to find Andrea having lunch with Jerry, along with his new wife Dorothy, leading to a tense confrontation between father and son. Lloyd refuses to accept that Jerry has changed, still resentful of him for having left his mother. During the fight, Jerry suffers a heart attack and is taken to the hospital. Overwhelmed and seeking Rogers' counsel, Lloyd abandons his father over Andrea's objections and boards a bus to Pittsburgh, interrupting a taping of Mister Rogers' Neighborhood by collapsing on the soundstage. He imagines himself on an episode of the show, where Rogers and Andrea (as Lady Aberlin) encourage him to open up about his sadness. He then sees a vision of his mother, telling him he does not need to be angry on her behalf. Rogers and his wife Joanne take Lloyd to their home to recuperate. Rogers encourages Lloyd to think about the people who loved and raised him, including Jerry, and urges him to forgive Jerry. Lloyd returns home and apologizes to Andrea for leaving her and Gavin at the hospital, and visits Jerry and Dorothy at their home. He learns Jerry is dying of cardiac stenosis, hence his attempts to reconnect with Lloyd. Lloyd forgives Jerry, promising to be a better father. Later Lorraine, her husband Todd, and Rogers visit Jerry. Jerry dies shortly after the visit, and Lloyd's 10,000-word article, "Can You Say... Hero?" is published as Esquire's cover story. At his studio, Rogers finishes the episode about Lloyd, showing off the last photo on his picture board depicting Lloyd happily reunited with his family. He bids his television audience goodbye and filming wraps. As the crew leaves, Rogers remains behind, playing the piano alone. He briefly stops, strikes the keys to let off some steam, and resumes playing.
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